Refunds and Return Policy

  • Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
  • Unfortunately i cannot accept returns of earrings for hygiene reasons and doesn't affect your statutory rights and cannot accept items that have been personalised or altered.
  • I always try to do my best to solve the issues about my products.  To replace  the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. But still please get in touch with me to repair your jewellery.